Please note that the details below are subject to change anytime at the discretion of the financial institution. Please contact the bank for details.
S. No
Title
Details
1
Loss or Theft
What to do after a credit card loss/theft?
1. Notify the loss immediately to the issuing bank's Customer Care Centre.
2. Next step is to cancel/block the card with immediate effect.
3. Cancellation/ blocking is important so as to ensure that the card is not misused.
4. For Customer care centre/Bank contact details:Click here
2
Details For Blocking Card
What details do I need to provide to the bank for blocking my credit card?
1. Credit Card Number. In case you don't remember the number, bank will ask questions to verify your identity.
2. Name of Card Holder.
3. Date & Amount of Last Purchase/Payment.
4. Date on which Credit Card was lost. * Note: Identification process differs from bank to bank.
3
Expenses Liability
Am I liable to pay for the expenses incurred after I realize that my credit card is lost?
1. Yes. Card holder is liable to pay for all expenses incurred till the time loss is reported to the bank.
2. Most banks offer a 24 hour customer support service. So notify the loss immediately to minimize losses.
3. However, in some cases when a person refuses to pay the charges, a dispute redressal
system is referred to in this case by the issuing bank to resolve the payment issue. *Note: Redressal systems in such cases differ from bank to bank.
4
Response Time
How long does it take to block a card?
The card is blocked immediately after the loss is reported provided that the credit card holder has the above details ready to provide to the bank for verification.
5
Lost & Found
What to do if you find the credit card after reporting it as lost?
1. If you recover your credit card after reporting it lost, do not use it since it is blocked by the bank.
2. Cut it in to 4 pieces especially through the magnetic strip & return it to the issuer bank.
6
Blocked Card Usage
Can a blocked card be used again?
1. No, a blocked card cannot be used again.
2. You need to apply for a new card once your credit card is blocked.
7
Replacement Process/Cost
How to apply for a new credit card? Is there any extra payment for replacing a card?
1. Ask the Customer service executive to issue you a new credit card. Following details are
usually asked by a bank for replacing an old credit card with a new one:
- Credit Card Number/Account Number
- Name of Card Holder
- Date & Amount of Last Purchase/Payment
- Date on which Credit Card was lost
2. Charge: Yes, you may need to pay a minimal charge to get the new credit card.
3. The charges generally vary from Rs. 300 to Rs. 500 in most of the banks and some banks
may not charge at all. *Note: Charges for issuing new credit card vary from bank to bank.
8
Replacement
How long does it take to get a new card?
It generally takes 5 to 10 working days to get the new credit card. *Note: Time taken to issue a new card differ from bank to bank.
9
Protect Your Card
How can you protect your credit card against loss or theft?
1. Set up SMS alert notification on your card. You will receive an alert for each transaction within a couple minutes.
2. Make sure your card is used in your presence only.
3. Do not share you PIN or CVV number with anyone.
4. Keep track of signed charge slips and match them with your monthly statement.
